People Operations Associate

Local Foreigner is a boutique consultancy specializing in high-end curated travel. Whether orchestrating a romantic weekend in Paris or planning an epic Patagonian expedition, we transform travel aspirations into flawless realities. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. We embody a sophisticated global perspective paired with warm, personal service – qualities we look for in every member of our team.

We are seeking an experienced professional to join our team as a People Operations Associate. This full-time, in-office position reports to the Director of Operations. He/she should have prior experience of thriving in an office environment. Multitasking and the unique ability to deftly handle the unexpected are essential qualities to bring to the position. As a key position on our Business Operations team, this role leads the on-boarding and training for our employees, independent travel affiliates, and remote sales support team and is responsible for the day-to-day management of our remote support team. In this role, you'll ensure new team members integrate smoothly, manage training materials and documentation, and provide ongoing support for people operations.

At Local Foreigner, our success is built on exceptional talent and innovative technology. As a rapidly growing small business, we foster an entrepreneurial environment where team members directly shape our future through collaborative goal-setting and cross-functional initiatives. We’re looking for an ambitious professional who thrives on building something meaningful and wants to grow alongside our company. This role offers a unique blend of autonomy and mentorship within our close-knit team, where your ideas and impact will be valued from day one. 

RESPONSIBILITIES

• Manage the recruitment process for staff and remote sales support positions by creating job descriptions, posting openings, conducting phone screenings, and coordinating candidate evaluations.
• Ensure a seamless onboarding experience for new team members by overseeing operational aspects such as scheduling, credential setup, and collaborating with the IT team for equipment procurement and installation.
• Conduct training sessions on Local Foreigner’s Salesforce based CRM and standard Itinerary-Building processes, equipping new hires with the necessary skills and knowledge.
• Create and maintain relevant training documentation, including Standard Operating Procedures (SOPs) and learning modules, to keep pace with evolving systems and processes.
• Act as the primary point of contact for all CRM-related inquiries, providing timely responses and directing complex issues to the appropriate teams for resolution.
• Help manage the company calendars to make sure HR-related events and deadlines are clearly communicated and tracked.
• Manage the remote sales support team by conducting monthly one-on-one check-ins and bi-monthly team calls. Oversee administrative tasks such as reviewing invoices, approving time off, and handling other team-related responsibilities. 
• Conduct weekly quality reviews of data entry in the CRM to ensure accuracy, completeness, and compliance with company standards
• Manage employee and sales support team leave request process, always ensuring adequate coverage.
• Support the offboarding process by ensuring proper documentation and system updates are completed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, along with 2+ years’ experience in People Operations, HR, or administrative roles within fast-paced environments.
• Proficient in Microsoft Office; Salesforce, Jira, and Confluence experience is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with team members at all levels.
• Proactive and resourceful with strong analytical, problem-solving skills, and a process-oriented mindset, including experience creating and maintaining process documentation.
• Exceptional organizational skills and attention to detail, with a commitment to accuracy and the ability to manage multiple projects while meeting deadlines.
• Team player who can effectively adapt to a fast-paced environment, working both independently and collaboratively.